Case studies

Real outcomes for real workers.

Every number here came from an actual deployment. We don't publish projections.

Workforce · ShiftMeridian Logistics·Distribution & Logistics

41%

reduction in scheduling conflicts

12 distribution centers. One scheduling system that workers actually use.

The challenge

Meridian's frontline managers were spending 6–8 hours a week resolving scheduling conflicts across 12 sites. Workers had no visibility into their schedules beyond a printed sheet posted in the break room.

The solution

Shift gave every worker a live view of their schedule, the ability to swap shifts with teammates, and instant notifications for changes. Managers set approval rules once and let the system handle the rest.

The outcome

Scheduling conflicts dropped 41% in the first quarter. Manager time spent on scheduling fell from 7 hours per week to under 2. Worker satisfaction scores on scheduling rose 28 points.

"I used to dread Monday mornings. Now I check my phone and everything's already sorted."

Warehouse associate, Meridian Logistics

AI Assistant · ClarityHarlow Retail Group·Retail

faster policy lookups

Retail workers stopped waiting for HR to answer questions they could answer themselves.

The challenge

Harlow's HR team was fielding 200+ policy questions per month — most of them the same handful of questions about PTO, dress code, and return procedures. Workers waited days for answers.

The solution

Clarity was trained on Harlow's employee handbook and store procedures. Workers could ask any policy question from their phone and get an answer in seconds, with a link to the source.

The outcome

Policy lookup time dropped from an average of 2.3 days to under 45 minutes. HR ticket volume fell 60%. Workers reported feeling more confident in their day-to-day decisions.

"I used to just guess and hope I was right. Now I know."

Sales associate, Harlow Retail Group

Insights · PulseNorthgate Health Network·Healthcare

68%

of issues surfaced before escalation

A healthcare network started hearing from the people closest to the work.

The challenge

Northgate's leadership knew morale was a problem — but only after it became a turnover problem. By the time issues surfaced through formal channels, they'd already cost the organization.

The solution

Pulse gave frontline staff an anonymous channel to flag concerns in real time. Managers received weekly summaries highlighting recurring themes, not individual complaints.

The outcome

68% of flagged issues were resolved before they required formal HR involvement. Voluntary turnover dropped 19% in the first year. Staff reported feeling heard for the first time.

"We finally found out what was actually happening — not what people thought we wanted to hear."

Operations director, Northgate Health Network